13.45
Developing an education and training
programme for case managers
• Curriculum development –
who should be involved, when, why
and how?
• Developing and implementing
training needs analysis tools –
not knowing what you need to know.
• A curriculum to prepare the
case manager and their organisation.
• Working across traditional
boundaries: Can Universities work
together to meet the needs of the
National Health Service?
Dr Rebecca Jester, Associate Dean,
UNIVERSITY OF WOLVERHAMPTON and Advance
Nurse Practitioner Judy Hall, Associate
Director – Workforce Modernisation,
Workforce Development Directorate,
BIRMINGHAM & BLACK COUNTRY SHA
14.15
Redesigning the wider workforce to
encompass the community matron role
• The challenges we are facing
• Issues to consider when redesigning
the workforce
• Using competencies to develop
the community matron and case management
role
• Sharing of good practice examples
Sally Bassett, Nurse Advisor, NHS
MODERNISATION AGENCY & DEPARTMENT
OF HEALTH
14.45
Identifying and preparing supervisors
and clinical mentors
• Mentoring for Community Matrons
what's the difference
• Mentoring models one person
or a matrix approach
• Learning for mentors: generic
or specific
• Building on what we already
know
Vince Ion, Learning Co-ordinator and
lead on learning for Community Matrons
on Long Term Conditions, NHSU
15.15 Discussion
15.20
Tea
15.35
Lessons from the ‘Evercare’
experience
Kate Howie, Clinical Leader, United
Health Europe
16.05
Establishing systems to support case
management by community matrons
• Empirical to evidence based
planning
• Changing culture changing
behaviour
• Job roles not job titles –
pragmatic job redesign
Ian Winstanley, Director Patient Services,
LUTON tPCT
Establishing
systems to support case management
by community matrons
• Long Term Conditions within the
Single Assessment Process framework
• Build on commonalties, not
least person centred care
• Share the information
• End goal – an integrated
health and social care system?
Keith Strahan, NHS Care Record Service
– London, SAP Best Practice
Group Co-ordinator & Single Assessment
Process – Manager, Hounslow
16.45 Discussion
16.55 Chair’s
closing remarks
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