Urgent & Emergency Care 2007

Mix and match. Choose any session from the 7 conference streams:

> 1) IMPROVING THE PATIENT EXPERIENCE
> 2) MANAGING DEMAND AND CAPACITY
> 3) DEVELOPING CARE IN THE COMMUNITY
> 4) NEW AND ADVANCED ROLES
> 5) INTEGRATING EMERGENCY CARE
> 6) MAJOR AND MINOR EMERGENCY
> 7) CLINICAL UPDATES

1) IMPROVING THE PATIENT EXPERIENCE

9.05am Keynote Address – Urgent Care: Where are we now?
• The focus on emergency and urgent care has moved from A&E to needs of the population across the whole system
• The emphasis is strongly on integrated systems with smooth pathways of care regardless of the provider
• The aim to deliver the right care, in the right place at the right time, first time as safely as possible
Prof. Sir George Alberti National Director for Emergency Access, Department of Health

10.35am Session 1)b
Maintaining the 4-hour target whilst improving quality of care

• Decision to admit, not admit, to decide – who decides?
• Focused clinical decision making – what is it and what it is not
• Identifying and optimising the inpatient stream – Maintaining the flow of acute care through the hospital
• Developing ambulatory emergency care
• Transfer of care processes – the key to flow
Ian Sturgess Clinical Lead, Delivering Quality and Value, NHS Institute for Innovation and Improvement, Clinicial Director, Service Improvement East Kent Hospitals Trust and Consultant Physician in Geriatric Medicine

11.45am Session 1)c
Improving Communication

• Developing a communication centre
• Communicating across the organisational and cultural boundaries
• Using a communication system to improve the patient experience
Rowena Langtry Director of Unscheduled Care, Charnwood and North West Leicestershire PCT

1.30pm Session 1)d
Ensuring patient satisfaction

• What aspects of care are most important to Emergency Department patients?
• Can patient satisfaction be reliably measured?
• Have any specific interventions been show to improve satisfaction?
Dr Clare Taylor Accident and Emergency Consultant, Royal United Bath NHS Trust

2.15pm Session 1)e
Redesign a better pathway?

• Integration of OOHs and Emergency Care
• How does the patient get to the right resource?
• The Navigator role
• The importance of robust pathways
Howard Sherriff Joint Director of Emergency Care Centre Hinchingbrooke Health Care NHS Trust

4.40pm Plenary – The new Strategy for Urgent Care
• Why the need for an urgent care strategy
• What we mean by “urgent” care
• What the strategy says needs to happen at the national level
• What the strategy says needs to happen at a local level
• The implementation plan and timetable
Caroline Brock Head of Urgent Care, Department of Health

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