Urgent & Emergency Care 2007

Mix and match. Choose any session from the 7 conference streams:

> 1) IMPROVING THE PATIENT EXPERIENCE
> 2) MANAGING DEMAND AND CAPACITY
> 3) DEVELOPING CARE IN THE COMMUNITY
> 4) NEW AND ADVANCED ROLES
> 5) INTEGRATING EMERGENCY CARE
> 6) MAJOR AND MINOR EMERGENCY
> 7) CLINICAL UPDATES

2) MANAGING DEMAND AND CAPACITY

9.05am Keynote Address – Urgent Care: Where are we now?
• The focus on emergency and urgent care has moved from A&E to needs of the population across the whole system
• The emphasis is strongly on integrated systems with smooth pathways of care regardless of the provider
• The aim to deliver the right care, in the right place at the right time, first time as safely as possible
Prof. Sir George Alberti National Director for Emergency Access, Department of Health

9.50am Session 2)a
Telecare – brake or accelerator for emergency admissions?

• Expressions of public choice
• Gatekeeping by phone
• Guiding through the maze
• Appropriateness of the goal?
• Brake or accelerator?
Dr Mike Sadler Medical Director, NHS Direct

10.35am Session 2)b
Forecasting & Managing Demand in an Acute Trust

• Why do we need to forecast demand?
• Where are we starting from?• Where are we heading?
• Can we do anything about it anyway?
• What do I do with a forecast?
Tim Hankey Managing Director, Demand Management Solutions Ltd

11.45am Session 2)c
Utilising the skill mix in line with demand

• Understanding that demand starts in the community
• The key role in General Practice is utilising skill mix in line with demand
• How effective utilisation of skill-mix depends on Primary Care managing this demand wherever it presents
Dr Mark Ironmonger Joint Clinical DirectorMaidstone Emergency Care Centre and GP Kent

1.30pm Session 2)d
Emergency Care Capacity Systems

• Understanding the patient flow
• Proactive capacity management
• Targeting resources to ‘hot spots’
• Real time information hub of the emergency care network
Mr John Burnside Chief ExecutiveNorth West Ambulance Service NHS Trust

2.15pm Session 2)e
The role of PBC in managing demand

• How to redesign care for improvement
• How to identify resource opportunities
• How to manage disinvestment from secondary care
• How to use freed resources to repair health inequalities
Dr Donal Hynes GP, Medical Director & PEC Chair Somerset Coast PCT

4.00pm Session 2)f
An Alternative Approach to Managing Demand and Capacity

• Clinician Connect/Hub 4 Health – the Surrey experience
• Consortium working – sharing best practice
• How many ‘Single Point of Access’ is there?
• Learning from our experiences – the next steps
Chris Watts Development Manager, Capacity Management System Consortium

4.40pm Plenary – The new Strategy for Urgent Care
• Why the need for an urgent care strategy
• What we mean by “urgent” care
• What the strategy says needs to happen at the national level
• What the strategy says needs to happen at a local level
• The implementation plan and timetable
Caroline Brock Head of Urgent Care, Department of Health

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