Urgent & Emergency Care 2007
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Programmes
Mix and match. Choose any session from the 7 conference streams:

> 1) IMPROVING THE PATIENT EXPERIENCE
> 2) MANAGING DEMAND AND CAPACITY
> 3) DEVELOPING CARE IN THE COMMUNITY
> 4) NEW AND ADVANCED ROLES
> 5) INTEGRATING EMERGENCY CARE
> 6) MAJOR AND MINOR EMERGENCY
> 7) CLINICAL UPDATES

 
3) DEVELOPING CARE IN THE COMMUNITY

9.05am Keynote Address – Urgent Care: Where are we now?
• The focus on emergency and urgent care has moved from A&E to needs of the population across the whole system
• The emphasis is strongly on integrated systems with smooth pathways of care regardless of the provider
• The aim to deliver the right care, in the right place at the right time, first time as safely as possible
Prof. Sir George Alberti National Director for Emergency Access, Department of Health


9.50am Session 3)a
Avoiding unnecessary admissions

• The need to reduce unplanned admissions
• Targeting very high intensity users of NHS services
• The role of community care• Improving lives, reducing admissions and reducing costs
Dr David Colin-Thomé National Clinical Director for Primary Care, Department of Health

10.35am Session 3)b
The Importance of Self care

• Shifting the culture
• Supporting people and professionals to Self care
• Targeting high demand patients
• The impact of Self care on A & E visits
Helena Stone Project Manager – Self Care for Primary Health Care Professionals Working in Partnership Programme

11.45am Session 3)c
Alternative referrals: New roles for ambulance services
• Admission avoidance schemes• Partnership working
• Primary care teams• Mental health
• Effective communications
• Multi-disciplinary teams
• Clinical leadership
Anthony Marsh Chief Executive OfficerWest Midlands Ambulance Service NHS Trust

1.30pm Session 3)d
Case Study: Urgent Care Centres
• The new generation of integrated Urgent Care Centres – what are they?
• The UCC within the local urgent care network – collaboration between acute care, primary care, out of hours and ambulance services
• Developing new and improved patient flows – classifying patients and managing clinical risk
• The UCC workforce – models for inter-working and integration
• Managing Urgent Care Centres
• Commissioning Urgent Care Centres – ensuring financial sustainability
• What do patients think?
Peter Adams Partner, Adams Consulting Group

2.15pm Session 3)e
The role of Community Matrons in managing demand and reducing length of stay

• Measuring the impact of case management by community matrons
• Essential skills that community matrons need for managing people with complex long term conditions
• Top tips, tools and techniques
• Best practice case studies
Sally Bassett Nurse Advisor Department of Health and Patricia Robinson, Nurse Consultant for Long Term Conditions Croydon PCT

4.00pm Session 3)f
Treating more patients in the community

• Integrating case management into district nursing teams
• Utilising skills of the Advanced Nurse Practitioner in the community
• Working with Ambulance Service, A&E, Emergency Assessment Area and GPs
• Developing intravenous therapy in the community
• The impact on patients
Hilary Kemp Eastern Birmingham PCT

4.40pm Plenary – The new Strategy for Urgent Care
• Why the need for an urgent care strategy
• What we mean by “urgent” care
• What the strategy says needs to happen at the national level
• What the strategy says needs to happen at a local level
• The implementation plan and timetable
Caroline Brock Head of Urgent Care, Department of Health

Health Care Conferences, Compton Business Centre, Compton Abdale, Nr Cheltenham, Gloucestershire GL54 4DL
T + 44 (0)870 2500 368 | F + 44 (0)870 2500 369 | E enquiries@ukhcc.com | W www.ukhcc.com