Urgent & Emergency Care 2007

Mix and match. Choose any session from the 7 conference streams:

> 1) IMPROVING THE PATIENT EXPERIENCE
> 2) MANAGING DEMAND AND CAPACITY
> 3) DEVELOPING CARE IN THE COMMUNITY
> 4) NEW AND ADVANCED ROLES
> 5) INTEGRATING EMERGENCY CARE
> 6) MAJOR AND MINOR EMERGENCY
> 7) CLINICAL UPDATES

5) INTEGRATING EMERGENCY CARE

9.05am Keynote Address – Urgent Care: Where are we now?
• The focus on emergency and urgent care has moved from A&E to needs of the population across the whole system
• The emphasis is strongly on integrated systems with smooth pathways of care regardless of the provider
• The aim to deliver the right care, in the right place at the right time, first time as safely as possible
Prof. Sir George Alberti National Director for Emergency Access, Department of Health

9.50am Session 5)a
Case Study: Multi-disciplinary working in unscheduled care

Hinchingbrooke Health Care NHS Trust

10.35am Session 5)b
Integrating Emergency Care Case Study: A whole system approach to emergency care

• Developing a patient focused whole systems approach to integrated urgent care in the NE region
• Key drivers to aid implementation across the region
• Implementing transformational change in an uncertain environment
• Integrated urgent care – becoming the reality
Wilma Ayris Project ManagerNorth East Unscheduled Care Projectand Tony Baldasera, General ManagerService Improvement, North East SHA

11.45am Session 5)c
Case Study: Developing a Single Point of Access

• Why single point of access?
• The integrated model: partnership working between Primary Care, Secondary Care, Social Care and the Ambulance Service
• Service Matrix – Demonstrate service availability
• Success Criteria
• Evaluation
• Where next?
Tony Warnes Lead Service Manager, Whole Systems Hampshire County Council

1.30pm Session 5)d
Integrating Urgent Care Out-of-Hours

• Re-designing urgent care services
• Integrated models of urgent care out of hours
• Further developments – “joining up the agendas”
Dr Agnelo Fernandes MBE GP and Clinical Medical Director CROYDOC

2.15pm Session 5)e
Planning for unscheduled care

• Developing integrated emergency services
• Joint planning and joint management
• Monitoring performance
• Maximising funding flows
Lynne Selman Interim Director of Operations, Turnaround Team, Maidstone Weald and South Kent PCTs

4.00pm Session 5)f
Urgent Care Networks

• Experiences of urgent care networks – the good, bad and ugly
• A strategic urgent care network – the why, what and how the opportunities and benefits of such an approach
• The way forward in the East of England
Judi Davis Interim Network Director, Norfolk, Suffolk and Cambridgeshire Urgent Care Network

4.40pm Plenary – The new Strategy for Urgent Care
• Why the need for an urgent care strategy
• What we mean by “urgent” care
• What the strategy says needs to happen at the national level
• What the strategy says needs to happen at a local level
• The implementation plan and timetable
Caroline Brock Head of Urgent Care, Department of Health

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